Terms & Conditions

Effective Date: October 7, 2024

Welcome to taazacheese.ae, a website operated by Taaza Cheese Industries LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, products, and services. By accessing or using taazacheese.ae, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before using our Website. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following terms have these meanings:

“Website” refers to taazacheese.ae.
“You” and “your” refer to users of our Website, including visitors, customers, and anyone accessing our services.
“Products” refer to the fresh and frozen food items offered for sale on our Website.
“Services” refer to all services provided by us through the Website, including order processing, delivery, and customer support.

2. Eligibility

By using our Website and Services, you represent that:

You are at least 18 years of age.
You have the legal capacity to enter into binding contracts.
You agree to comply with these Terms and all applicable laws and regulations in the UAE.

If you are accessing the Website on behalf of a business entity, you confirm that you have the authority to bind that entity to these Terms.

3. Orders and Payment

Order Acceptance: When you place an order on our Website, you are making an offer to purchase the selected Products. We reserve the right to accept or decline your order at our discretion. An order is deemed accepted once we confirm the order via email or process payment.
Pricing: All prices listed on the Website are in UAE Dirhams (AED) and include applicable VAT. We reserve the right to change prices at any time without prior notice. However, any changes will not affect orders that have already been accepted.
Payment: Payment must be made at the time of order placement. We accept payments via secure online payment methods. You agree to provide accurate payment details and authorize us to charge the total amount for the Products purchased.
Cancellations: Once an order is confirmed, it cannot be canceled unless explicitly allowed by us at our discretion. If a cancellation request is approved, refunds will be processed based on our Refund Policy.

4. Delivery and Shipping

Delivery: We offer delivery services across the UAE. Estimated delivery times and fees are provided during checkout. While we strive to deliver Products within the estimated time frame, delivery times are not guaranteed and may be affected by external factors such as weather, traffic, or product availability.
Risk of Loss: The risk of loss or damage to Products passes to you upon delivery. You are responsible for inspecting the Products upon receipt and must notify us immediately of any damage or defects.
Delivery Restrictions: We reserve the right to restrict delivery to certain areas or impose additional delivery charges for remote locations.

5. Product Availability and Substitutions

We strive to ensure the availability of all Products listed on our Website. However, due to the perishable nature of some of our products and supply chain limitations, we cannot guarantee that all items will be available at all times. In the event a product is unavailable, we may, at our discretion, offer a substitute of equal or higher quality.

6. Refunds and Returns

Perishable Goods: Due to the perishable nature of our Products, all sales are final, and returns are not accepted unless the Products are damaged or defective upon delivery.
Refund Policy: If you receive a damaged or defective product, please contact us within 24 hours of delivery at vci99@yahoo.com with your order details and supporting documentation (e.g., photos of the damage). We may, at our discretion, offer a refund, replacement, or store credit. Refunds will be processed within a reasonable time after the issue has been verified.

7. Intellectual Property

Ownership: All content on the Website, including text, images, logos, trademarks, and other materials, is the property of Taaza Cheese Industries LLC or its licensors and is protected by UAE intellectual property laws.
Restrictions: You may not copy, reproduce, modify, distribute, or use any content from the Website without our express written permission. Unauthorized use of our content may result in legal action.

8. User Responsibilities

By using our Website, you agree to the following:

Account Information: You must provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials.
Prohibited Conduct: You may not use the Website for any unlawful or harmful purpose. This includes, but is not limited to, hacking, spamming, distributing viruses, or interfering with the functionality of the Website.
Termination: We reserve the right to suspend or terminate your access to the Website at our discretion if you violate these Terms or engage in prohibited activities.

9. Limitation of Liability

To the fullest extent permitted by law, Taaza Cheese Industries LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Website or Products. This includes, but is not limited to, loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

In any case, our total liability for any claim arising out of or related to these Terms or your use of the Website shall not exceed the total amount paid by you for the Products in question.

10. Indemnification

You agree to indemnify and hold harmless Taaza Cheese Industries LLC, its affiliates, officers, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

11. Governing Law and Dispute Resolution

These Terms and your use of the Website are governed by the laws of the UAE. Any disputes arising out of or related to these Terms shall be resolved through arbitration in Ras Al Khaimah, UAE, in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

You agree to submit to the exclusive jurisdiction of the courts of Ras Al Khaimah for any legal proceedings not subject to arbitration.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

13. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Taaza Cheese Industries LLC
Address: Plot 254, Al Hamra – industrial zone – Ras Al Khaimah, UAE
Email: info@taazacheese.ae

By using taazacheese.ae, you acknowledge that you have read, understood, and agree to these Terms and Conditions.